Terms of Service

1. Acceptance of Terms

By executing a Statement of Work (SOW), registering a client account, or utilizing BPO services provided by BPO Made Easy Inc. ("BPO Made Easy", "we", "us"), you ("Client", "you", or "your") agree to be bound by these Master Terms of Service.

If you are accepting these terms on behalf of a corporation or legal entity, you represent and warrant that you possess full legal authority to bind that entity to this Agreement.

2. Services Provided & Statements of Work

BPO Made Easy provides dedicated offshore outsourcing staffing and operations management services, including but not limited to:

• Inbound & Outbound Customer Care, Technical Support, and Telemarketing.
• Back-office Data Entry, Administrative Support, and Quality Assurance.
• Dedicated Virtual Assistants, Executive Support, and Live Chat Support.

Specific team sizes, working hours, key performance indicators (KPIs), hourly rates, and deliverables shall be detailed in individual Statements of Work (SOW) executed between both parties.

3. Client Responsibilities & System Access

To ensure seamless service execution, the Client agrees to:

• Provide timely access to necessary software applications, CRM logins, telecommunication tools, and standard operating procedures (SOPs).
• Ensure all instructions provided to BPO Made Easy staff comply with applicable federal, state, and international laws.
• Maintain active licenses for all third-party software tools supplied to assigned agents.
• Designate a primary Point of Contact (POC) for daily operational communications.

4. Service Level Agreements & 48-Hour Rapid Deployment

BPO Made Easy commits to high operational benchmarks across all dedicated seats:

• 48-Hour Seat Deployment: Standard seats within existing talent pools can be provisioned within 48 hours of initial SOW execution.
• Uptime Guarantee: 99.9% facility uptime backed by redundant fiber-optic internet connections and industrial dual-generator backup power systems.
• Agent Replacement SLA: In the unlikely event an assigned agent is unsuited for a role, BPO Made Easy will provide a replacement agent within 3 business days at no additional onboarding cost.

5. Billing, Rates, Payment Terms & Taxes

Our pricing model is transparent and predictable:

• Flat All-Inclusive Hourly/Monthly Billing: Invoiced rates include agent salary, HR management, workstation hardware, internet redundancy, utilities, and supervisor oversight. No setup fees or hidden line items.
• Invoicing Cycle: Services are billed bi-weekly or monthly in advance, payable within net-15 calendar days from the invoice date.
• Payment Methods: Electronic Funds Transfer (EFT/ACH), Wire Transfer, or Corporate Credit Cards.
• Late Payments: Overdue invoices beyond 30 days are subject to a 1.5% monthly finance charge or the maximum allowed by law.

6. Intellectual Property & Work Product Ownership

BPO Made Easy retains sole ownership of its pre-existing proprietary tools, internal operational systems, training frameworks, and facility infrastructure.

7. Confidentiality & Non-Disclosure

Both parties agree to hold all non-public information, trade secrets, customer records, and operational procedures in strict confidence for the duration of the contract and for five (5) years post-termination.

All BPO Made Easy employees execute legally binding Non-Disclosure Agreements (NDAs) prior to client assignment.

8. Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable for indirect, consequential, incidental, special, or punitive damages (including loss of profit or revenue) arising under this Agreement.

Except for breaches of confidentiality or gross negligence, BPO Made Easy's maximum aggregate liability shall be capped at the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim.

9. Term, Suspension & Termination

• Flexible Month-to-Month Contracts: SOWs operate on a month-to-month basis unless a longer term is explicitly specified.
• Termination for Convenience: Either party may terminate an SOW without cause by delivering thirty (30) days' written notice to the other party.
• Termination for Cause: Immediate termination is permitted if either party breaches material obligations and fails to cure such breach within fourteen (14) days of written notice.

10. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of this Agreement shall first be submitted to executive negotiation, followed by binding arbitration in Cebu City under Philippine arbitration rules.

11. Legal Inquiries & Notices

Official legal notices or inquiries regarding these Terms of Service should be submitted in writing to: